To help educate customers about ComicSuite and Microsoft Dynamics Retail Management System (RMS), Diamond provides this handy checklist of Frequently Asked Questions (FAQs).
Q: Is the retailer required to purchase a full hardware package from us?
A: Not at all. Retailers may mix and match which pieces of hardware they purchase from us, ordering as much or as little as they may need. We have full hardware and software packages for those who would like them.
Q: Can any computer run the POS software?
A: As long as the computer meets the following system requirements for Microsoft RMH, ComicSuite will work as well. 
Q: Does the database of items kept by RMH update itself automatically?
A: No. Importing this data is very easy and can be done in bulk from the STAR System, current Order Form or their invoice with the click of a button.
Q: Will ComicSuite automatically make adjustments to inventory and purchase orders based on the account’s weekly order status report?
A: No. Retailers will have to manually remove cancelled items from their purchase orders in RMS.
Q: Can Diamond download any sales or customer data from an account’s POS system?
A: No. We do not now or ever plan to include anything in ComicSuite that would allow us to pull a retailer’s private records from their POS system without their consent.
Q: Can the managerial functions of the POS system be accessed remotely (from a location other than where the system is set up)?
A: Yes. Though RMH does not have this as a built in capability, you can access the RMS databases from a remote connection as long as you have a way to connect to the network on which the POS software is installed.
Q: Can ComicSuite or RMHuse data I already have in my existing POS?
A: Yes. If converting from a POS system like Comtrac, there are already functions built in to convert those databases over to RMS format. Other POS and databases can be looked at for conversion, and based on complexity and field matching, can be accomplished for a small fee.
Q: Can I use ComicSuite without RMH?
A: No. ComicSuite is designed to be an add-on program for RMH, and is not a stand alone program. We do offer ComicSuite Lite for customers looking for non-POS ordering software.
Q: How long does it take to get ComicSuite/RMH up and running?
A: This varies by retailer. Retailers are able to get the system “live” in store with time and patience with the training materials and adapting processes in their stores to include POS.Our motto is “You get out of it what you put into it,” meaning that with time spent and hard work, it can be live in store in as little as three weeks.
Q: Does Diamond offer extended payment options?
A: Yes. Currently, Diamond offers 18 months, 0% financing with 10% of the purchase price paid as a down payment. Retailers who choose to pay in full currently get 5% off of their purchase price.*
* 18 Month Extended Payment Plan: With proper credit approval, Diamond customers can elect to put 10% down and take 18 months to pay off the balance, interest free!
As you can see, ComicSuite – in conjunction with RMH and the correct hardware bundle – is designed to make the lives of specialty market retailers easier.
For more information please contact Diamond’s POS Specialists
or your regular Retailer Services Representative.
Diamond Comic Distributors, Inc.
10150 York Road
Hunt Valley, MD 21030
(443) 318-8001
techposhelpdesk@diamondcomics.com
